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As you may know, Dorigo is preparing to move into our brand new, state-of-the-art, custom-built manufacturing facility in Glenlyon Business Park – where we will be able to provide our customers with a truly seamless manufacturing experience, from RFQ (request for qoute) to final delivery. Today we’d like to focus on just one aspect of the new building that will help us provide you greater speed, quality assurance, on-time-delivery and customer service than ever before – advanced digital technology! Read on for Business Process Optimization Manager Ming Wang’s look at Dorigo Systems’s journey into Industry 4.0.

What is Industry 4.0?

Over the past 250 years, several industrial revolutions transformed how manufacturers produced goods. In the 18th century, Industry 1.0 saw the rise of machines powered by water and steam. By the end of the 19th century, mass production based on electrification and assembly lines led to Industry 2.0. In the late 20th century, we saw Industry 3.0 rise as electronics and computers made increased automation possible. Industry 3.5 developed in parallel as internet connectivity and globalization led to an increase in production offshoring.

Today we are in the midst of another technical revolution – Industry 4.0 – which is characterized by digitization. Industy 4.0 encompasses technologies such as:

          - Internet of Things: smart, digitally interconnected devices facilitating the communication and exchange of data through the Internet.

          - Big Data and Analytics: Cutting-edge digital techniques examine large and varied data sets to uncover information that can help organizations make better decisions.

          - Cloud Computing: The on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user.

          - Digital Twins: A digital representation of a real-world product, machine, process, or system, that allows companies to better understand, analyze and optimize their processes through real-time simulation

Industry 4.0 is an exciting new chapter in human development, enabled by some pretty extraordinary technological advances.

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So why is Industry 4.0 important to Dorigo?

Industry 4.0 significantly boosts productivity, reduces costs and improves product quality services. Essentially, this technology allows us to check on production at every step of the process, therefore improving quality and on-time-delivery. It also helps reduce and even eliminate waste in the process.

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How does Dorigo at Glenlyon incorporate the tenets of Industry 4.0 to improve customer experience?

Dorigo's new facility boasts a first-class IT infrastructure in both the administrative offices and on the expansive production floor - a state-of-the-art audio system, abundant network connection points, and plentiful wall-mounted television monitors. The reason? Significantly quicker internal communications. Updated work instructions will be available at the touch of a button, and employees can track their progress against their goals in real-time, to better identify areas of possible improvement.

This custom-built infrastructure has been designed to support Dorigo's robust ERP and MES platforms, which will allow the company to attain even stronger on-time-delivery. The data collected will feed into a powerful Big Data and visual analysis tool, which will identify new opportunities to streamline production, improve manufacturing engineering services, and add further value for our customers. Moreover, the digitization of Dorigo's operations will allow us to make the leap to paperless production, thus reducing our environmental footprint and helping keep BC beautiful for years to come.

In a very real sense, improved communication - whether it be machine-to-machine, person-to-person, or some combination thereof - is at the heart of Industry 4.0. At the new Glenlyon facility, which embraces all that Industry 4.0 makes possible, Dorigo will be able to share more detailed, reliable and up-to-the-minute information with our customers than ever before. We can't wait to show you what Industry 4.0 manufacturing can do for you!

Glenlyon Exterior Cropped January 2020

We’re making great progress on Dorigo’s new state-of-the-art, custom-built facility at Glenlyon Business Park, and can’t wait to  share a little more information with our community! In this, the second installment of our Dorigo at Glenlyon:  Meet the Experts series, we’re pleased to introduce you to Beedie Industrial, our developers.

Based in Burnaby, BC, Beedie is the largest and most respected private industrial land developer in Metro Vancouver.  Founded in 1954, the company has built its reputation on a steadfast commitment to quality and customer satisfaction – much like Dorigo!  Their vertically integrated structure addresses all aspects of development, including land acquisition, design, construction, financing and property management.  We sat down with Oliver Nicklin, the director of industrial project management at Beedie, to learn a little more about how he is helping Dorigo bring its vision to life!

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Glenlyon Interior January 2020

Q: Tell us about your background, and about what you do now at Beedie.

A: My background is in project management within the construction industry.  Originally from the UK, I worked in the Middle East for a while before moving to Canada in 2012.  I joined Beedie in 2017 as a senior project manager, and was named the director of industrial project management in 2019.

Our Project Managers work on several projects at a time, all at various stages of development and levels of complexity.  In the design phase, we often spend one or two days a week in various meetings discussing and closing out issues on each project.  For the Dorigo facility, I worked with Mark, Vantha, their team of consultants (architect Chris Bozyk and manufacturing layout expert Jeff Finger) and Beedie’s trusted team of external structural, mechanical, physical, landscaping and code consultants.  Once we enter the permitting stage the intensity dials back a bit as we wait for feedback from the municipality, and then once the permits go through we ramp up to the construction phase.

Q: How did you come to be involved in Dorigo at Glenlyon?

A: I started working on the project as a senior project manager in September 2019.  As I mentioned before, initially my main focus was working with Mark, Vantha and the consultant team to develop the design from concept to construction. Due to the complex nature of this project, this took around 9 months to complete. Whilst I have remained involved throughout the construction process, my colleague Scott Spencer, a Beedie project manager, has been managing the day-to-day construction activities at a site level.

Q:  Talk to us a bit about what is involved in the build process.  How does building an electronics manufacturer differ from other commercial builds you’ve been involved in?

A:  In a way, the construction process is essentially the same irrelevant of the type of building.  Whether you’re building a hotel or a high-rise, you have to design it, plan it properly, procure the materials, and sequence the resources. At a high level, this involves taking the consultants’ design and the construction schedule and tendering this to the subcontractors that will ultimately perform the bulk of the construction work.  Beedie’s responsibility is then to coordinate and drive these trades to achieve the required construction schedule …whilst managing changes and issues that inevitably develop as the works progress.

However, there are definitely some challenges associated with this particular type of build.  For example, the complexity of the mechanical and electrical systems required for the manufacturing process, and also the high level of finishes within the office, as selected by Mark and Chris Bozyk Architects.

Q:  How would you describe the vision for Dorigo at Glenlyon?

A:  I think Mark and Chris Bozyk have a fantastic vision for the building and, moreover, for the working environment they wanted to create.  The final product that is now coming to fruition is a testament to that vision.  Dorigo’s reputation was built around delivering high-quality products, and the detail that has gone into this building certainly fits with that mission statement.

Q:  From your perspective, what is special or unusual about the Dorigo build at Glenlyon?

A:  There are many unusual features in this building that you don’t see in everyday commercial construction in Vancouver. However, if I had to pick one it would be the electrochromic glass or (“smart glass”) that is being used on this project.  Rather than using traditional glass windows and incorporating blinds that would take away from the view and obscure the direct sunlight, this system allows you to precisely control the quantity and quality of natural light throughout the day.

Not many buildings here in Vancouver have this – it’s something more commonly seen in Silicon Valley.  In fact, this is the first time that Beedie has worked with this product. Given the southern aspect of this building, we are very excited to see how this translates into increased comfort for the Dorigo staff who will work within the building. Kudos to Mark for making the decision to proceed with this!

Dorigo at Glenlyon is one of the most high-end buildings that we’ve ever built at Beedie Industrial, in terms of architectural design and finish.  That level of quality always presents additional challenges, but at the same time it promises additional rewards.  Its’s been a privilege to work with Dorigo – a true Burnaby-based success story, much like Beedie!—and we couldn’t have asked for more from a client.  I think we are as excited as you are to see the completed project come together!

Glenlyon Exterior

Construction is well underway on Dorigo's new state-of-the-art, custom-built facility at Glenlyon Business Park - and we're getting excited!  We're pleased to bring you a behind-the-scenes look at the evolution of the building, and to introduce you to a few of the experts who are bringing it to life.  First up?  Visionary architect Chris Bozyk.

Chris Bozyk is one of Vancouver’s most respected commercial architects, with a strong focus on integrating client needs with practical, elegant and environmentally sustainable design. His portfolio includes such projects as the Art Institute of Vancouver, Capilano Mall, the Best Buy headquarters…and Dorigo’s current building on Henning Drive!  Read on to learn a little more about Chris and about his work on the Dorigo facility at Glenlyon.

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Q:  Your working relationship with Dorigo stretches back some years. How did you come to be Dorigo’s architect?

A:  I actually first met Mark [Pillon, P. Eng., Dorigo’s founder and president] more than twenty years ago, through the contractor that ended up building Henning Drive. At that time, Dorigo was operating out of a small manufacturing facility – maybe 2500 square feet in total – in Lake City, Burnaby, but Mark had a bigger vision. This vision included an impressive new building that would raise the company’s profile and show the local electronics community that Dorigo was a player in the business. I helped him bring that vision to life on Henning Drive.

It’s really interesting to think back to that time, and to see how far both Mark and I have come. In the early days, we didn’t really think about how relationships can grow over the course of a career, but here we are now, twenty years later, working on a new building – and new vision—for Dorigo.

QYou designed Dorigo’s current facility on Henning Drive. What was involved in that process? What features did you build in that helped Dorigo attain its current level of success?

A:  The first step was to work with Mark to understand Dorigo’s processes. The building had to reflect that not only externally but also internally. What needed to be done functionally to ensure these processes would be successful?

Those same processes ended up dictating the shape of the building. We needed free-flowing lines, we did away with columns that could interfere with workflow, we worked with specific ceiling heights – these are the kind of quantitative considerations that were involved in designing the building. However, the main thing from an architectural standpoint was to design a striking building that visually communicated a sense of corporate stability. I had to reflect where I could see Dorigo going – the success and growth I saw in its future.

To this day, I am proud of the Henning building. Nowadays, you see that sort of front entry with sloped glass all the time, but back then it was pretty avant-garde. This very forward-thinking look was a key thing for the Dorigo building. Even now, I get a charge when I drive up to the building – it looks fresh, not dated, almost like a little beacon on Henning Drive.

QGive us an overview of the new building at Glenlyon Business Park. What were some of your inspirations, and what new design elements did you feel were right for Dorigo?

A:  The main thing driving the new building is the magnitude of Dorigo’s growth over the past 20 years. The company has taken off and become something quite special, so my challenge was to represent that growth in a physical form and develop a look that will resonate with the Dorigo of the future – a major company with a global reach. In that sense, the greatest inspiration behind the new Glenlyon building is Dorigo itself!

QWhat is special about the Glenlyon facility? What sets it apart – or above—other manufacturing facilities?

A:  This is an interesting question. I’ve designed a lot of the buildings at Glenlylon Business Park – Nokia, Ritchie Brothers, Ballard Power. All these companies selected this particular area because they were reaching for that next level of success.

At the same time, Dorigo is bringing something special to the business park as well. We wanted to design something quite significant, that will be unique within the business park. You’ll find that we’ve worked with some imagery that has a very high-tech feel that will make an impact even among the other impressive buildings in Glenlyon.

QWhat is the most exciting aspect of this project for you?

A:  Of course, the building itself is going to be something special. People tell me that when they drive past the site and see the huge concrete canopy standing out against the landscape, it’s exciting – and we’re still in the construction phase! However, the most exciting thing is probably being a part of the growth and success of the company. Watching a company come up is sort of like watching a child mature – it is a meaningful experience. I feel lucky to have had the opportunity to work with Mark and his team to design the perfect home for each stage of Dorigo’s evolution – and to have played a role in the company’s history.

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By now you likely know a little about Dorigo's new state-of-the-art, custom-built manufacturing facility currently under construction at Burnaby's Glenlyon Business Park!

Although we are still several months away from completion, we love to share our milestones - and this is a big one!  On November 28, 2019, Dorigo invited all company employees to take an official tour of the site at Glenlyon.  These tours, led by the expert project management team from Beedie Development, featured a full facility walkthrough, along with discussion of the building's optimized layout, cutting-edge equipment and advanced digital technology.  What will this mean for customers?  Even greater speed, quality assurance, and on-time-delivery - and a truly seamless customer experience!

Although the site is still under wraps to the general public, please enjoy a little sneak peek of your own: a few never-before-seen photos of the Glenlyon building and employee tours. 

We can't wait to welcome you to Dorigo at Glenlyon in Spring 2020 - but in the meantime, click through to learn a little more about our amazing new facility!

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Sohail Kamal of EP&T sat down with Dorigo's vice president of operations to talk about some of the exciting developments happening ahead of the move to our new state-of-the-art manufacturing facility.  Check out an excerpt below:

With a clear vision for 2020, Dorigo Systems Ltd. will be moving into a new state-of-the-art facility in Burnaby, B.C. next year.  The change of address is aimed at enhancing the electronics manufacturing service (EMS) provider's production capabilities - ushering in a new way to support customers.

Building for tomorrow, Dorigo seeks to support the new wave of technological advancement brought about by coming 5G networks and the internet of things (IoT), as well as serving up a seamless customer experience.

This endeavor, of course, requires more than a new building.  To start, it requires something that most companies either retreat from or lack the foresight to recognize: the need for change, according to Alex Chassels, the newly appointed VP of operations at Dorigo.

Chassels joined Dorigo after leaving Alpha Technologies Ltd., a Burnaby-based OEM in the backup power space - after it was acquired by EnerSys.  He described his experience at Alpha Technologies as "phenomenal", but post-acquisition found himself yearning to work in a more entrepreneurial environment.

Chassels felt that Dorigo, with just under 100 employees, has that Goldielocks size: Not too big to make it cumbersome to initiate changes yet not too small to be unable to invest in the people and infrastructure to quickly revolutionize.

People, Process and Technology

As a result, Chassels has set his sights on shifting Dorigo through three key areas: people, process and technology.  This aligns with the existing vision for the facility put into place several years ago.

"Once complete, our new campus will rank among the most sophisticated manufacturing facilities in the Pacific Northwest," Chassels says.

For Dorigo, the firm's success has been strong and sustained, recently celebrating its 30th year of operations in 2018.  Founder and president Mark Pillon P.Eng. points out, however, that growth has had its own set of challenges:

"In particular, when existing systems reach their limitations.  Dorigo's leadership had to be realistic in assessing the situation and acknowledging a need for change," Pillon says.  "Without managing change, Dorigo ran the risk of compromising existing customer relationship as well as missing out on other promising business opportunities."

To illustrate why Dorigo has chosen change, it helps to look at the major pain point burdening the industry.  When Chassels was working on the OEM side his supply chain teams always faced the same difficulties working with contract manufacturers.

New Standard of Transparency

"We were constantly digging for information and no matter who the EMS was, tier 1, 2 or 3, we needed to go through layers of people to obtain, at best, unclear answers," says Chassels, adding that Dorigo will aim to usher in a new standard of transparency that all customers should expect.  "Dorigo wants to be a part of the value chain, not a vendor, but an integrated part of the customer's business."

Ready to learn more?  Read the full article here!